130 days+ Repair Service: Norway to US

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Yesterday, 07:54 PM#1  Panna

130 days, still havent got my C64extreme back!

Around 10th of April I had to send my C64extreme back to Florida from Norway because it didnt work as it should. Barry, aka Digitex, promised they would fix it ASAP or send me a new one.

Now, over 130 days since I returned it, I still havent got anything back!

I have tried to call them around 100 times without any luck. They never answer. Or, in fact, 2 weeks ago I got in contact with Barry, and he told me that they already had shiped it, and he would send me the „tracking no“ from US Post to me in a email. I havent got any email…But I have sent them a lot of emails, but no answer except once that they told me to relax…!

I am wondering, what kind of company is Commodore now?? Over 130 days, and still nothing is happening!? I have never seen anything poor like this! Anyone else having problems?

1. Yesterday, 08:32 PM#2
   TronPlayer

   I’ll have to agree. I really have high hopes for Commodore but I’ve seen several posts around the web with similar complaints about communication and customer service. There is one major aspect missing from Commodore that will make a HUGE difference and that is communication. Many people like myself want more than anything for this company to succeed. Apple for example has a HUGE following of extremely loyal customers that have stuck with the company even when it was on the verge of bankruptcy because they have great communication. If customers feel „loved“ and important they will do amazing evangelistic things for Commodore and withstand long turnaround times.

   – Here is a simple solution.

   Commodore needs to hire a full-time customer service representative (or two). If someone could just check a list of orders, Answer all incoming calls (important), Track RMA’s, shipment times etc and email/call letting customers know „Hey, Commodore is thinking about you“ this would go a long way and more than makeup for the cost of the employees.

2. Yesterday, 08:32 PM#3
   SalsaYop

   Reading your post really concerns me. I have for a long time now been thinking about ordering a c64x supreme, and i live in Norway too. But if i am never going to get it back if something goes wrong, i think i might change my mind. But slightly off topic, do you remember how long it took for your c64x to arrive? I mean, since we both live in Norway.

3. Yesterday, 08:42 PM#4
   meltedcheese

   This wouldn’t be the first time a thread like this has appeared on the previous forums. Previously they would be deleted. So lets see how this goes.
4. Yesterday, 08:45 PM#5
   Panna

   TronPlayer: I agree! I really loved my C64 in the 80´s so I really hope they will be sucessfull now, but with this service……

   SalsaYop: I was in Florida in october, so I got it directly delivered to the place where we lived on the holiday. I guess it normally should take 7-8 days to get it from Florida to Norway, depending on how fast custom(Toll) is in Oslo…
5. Yesterday, 08:47 PM#6
   Panna

    Originally Posted by meltedcheese 

   This wouldn’t be the first time a thread like this has appeared on the previous forums. Previously they would be deleted. So lets see how this goes.

   If they delete this, then I would be really concerned about this company.

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